Privacy Policy

Elevate Education Pty Ltd (ABN 14 609 820 948) (“Elevate”) is committed to the protection of your personal information (as defined in the General Data Protection Regulation 2016/679 and the Australian Privacy Act 1988). Elevate policies and procedures include this Privacy Policy which has been designed to ensure that your personal information is protected and handled. This Privacy Policy has been modelled on, but is not bound by, the National Privacy Principles. This Privacy Policy contains the following important information for customers and users of Elevate websites including but not limited to and

This Data Privacy Policy explains how Elevate may collect, use, process, disclose and protect your information, including personal information.

1. Your personal data – what is it?

The Privacy Act 1988 (Privacy Act) regulates how personal information is handled. The Privacy Act defines personal information as: “…information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable.”

2. Who are we?
Elevate Education (Elevate) helps students develop proven and effective study habits. Students are often expected to know “how to study”, but rarely are they able to develop best practice study skills on their own. Elevate’s mix of high impact student, faculty and parent workshops help schools create an environment of best practice, leading to lasting behavioural change for students.

Founded in 2001, Elevate has become an award-winning, global provider of study skills programs. Working with over half a million students across the US, the UK, Australia, South Africa, and Singapore, Elevate Education has developed a proven track record of engaging students, fostering critical thinking skills, and improving student outcomes through an integrated process that works.

In terms of data processing, Elevate Education is the data controller, this means, the means that Elevate determines the purposes and means of the processing your personal data.


3. About the data that Elevate collects?
3.1 Elevate’s primary reason for collecting personal information is to supply customers or users with the products and services it or its suppliers and partners offer. Elevate only collects personal information where the information is necessary for Elevate to perform its functions or activities.
3.2 Elevate will process personal information from individuals only if is lawful. Fully complying with Article 6 of the GDPR.


4. When is the data collected?
Elevate collects information in the following ways:
• From information that you provide us when purchasing goods or services from the company or enquiring into their purchase;
• Online contact forms;
• Account registration process;
• When financial transactions are conducted with Elevate through its website;
• Through subscription to a company mailing list; or
• Through website cookies used to collect website usage information.


5. How do we process your personal data?
Elevate complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
5.1 Elevate uses the information collected for the primary reason of providing its goods and services to you. The use of the information includes administration and billing, account management, communication to you about Elevate’s goods and services, account keeping and other related functions.
5.2 Elevate may use your information to communicate offers of Elevate goods and services to you or one of its related entities.
5.3 Elevate may also use your information:
• To manage our candidates, employees and contractors;
• To maintain our own accounts and records;
• To operate the Elevate’s website and deliver the services that individuals have requested;
• To inform individuals of news, events, activities or services running at Elevate; and
• To contact individuals via surveys to conduct research about their opinions of current services or of potential new services that may be offered.


6. What is the legal basis for processing your personal data?
The legal basis of Elevate for processing your personal data are:
• The data subject has given consent to the processing of his or her personal data for one or more specific purposes;
• Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract;
• Processing is necessary for compliance with a legal obligation to which controller is subject;
• Processing is necessary for the legitimate interests of the data controller or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject.


7. Disclosure of your information
The information that Elevate collects is disclosed to third parties when you have:
• Consented to the use or disclosure of the information;
• When third party financial transactions are required to be processed to provide Elevate’s goods or services;
• Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone’s health or safety or the public’s health or safety;
• Where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
• Where such use or disclosure is required under or authorised by law;
• Where we reasonably believe that the use or disclosure is necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.


8. Security of your information
8.1 Elevate places a great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.


9. How to access, correct, update, or erase your information?
9.1 Elevate is committed to maintaining accurate, timely, relevant and appropriate information about our customers and website users;
9.2 As long as your request for your personal information is reasonable and you provide us with a proper reason as to why you want to access the information, we will give you access to that information by contacting us at [email protected];
9.3 We will attempt to correct inaccurate information upon receiving advice from you. To ensure confidentiality, details of your personal information will only be passed on if we are satisfied that the information relates to you;
9.4 If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.


10. How long do we keep your personal data?
Elevate retains the information you provide to us to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes.
Elevate will keep some forms of information for longer than others.
We are would hold your data for a period no longer than two years, unless there are specific requirements; or if any request from the owner of the data indicates otherwise.
When data is no longer required it is appropriately destroyed. A Data Retention Policy exists, which outlines the procedure to be used for retention and the disposal of personal information.


11. Further processing
If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing.


12. Your rights and your personal data
Unless subject to an exemption under the Australian Privacy Act 1988, you have the following rights with respect to your personal data:
• The right to request a copy of your personal data which Elevate holds about you;
• The right to request that Elevate corrects any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary for Elevate to retain such data;
• The right to withdraw your consent to the processing at any time;
• The right to request that Elevate provides you with the data it retains, or where possible, to transmit that data directly to another data controller, (where applicable) [Only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means].
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to the processing of personal data, (where applicable) [Only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics]
• The right to lodge a complaint with the Information Commissioners Office.


13. How to contact Elevate?
If you have any information about our Privacy Policy, please contact us on 1300 667 945 or at [email protected]


14. Accepting our Policies
By using our site and dealing with us you agree to our Terms and Conditions and our Privacy Policy.


15. Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser to not accept cookies (To learn how to remove cookies visit However, in a few cases some of our website features may not function as a result.


16. Changes to our Privacy Notices
For browsers of our websites, we may change this Privacy Notice from time to time and you should check it regularly. Your continued use of Elevate websites will be deemed an acceptance of the Privacy Notice on the website or service at the time of each use.
Where this Privacy Notice has been provided to you together with additional terms for the use of a product or service that you have subscribed to or registered for, the notice provisions of those terms will apply.


This privacy policy last update on 09 April 2020